Not satisfied with your part? Send it back within 30 days of delivery, and we pay the return freight.
- Return window
- 30 days from delivery
- Return freight
- Paid by Westmont
- Restocking fee
- None
- Refund
- To your original payment method
Returns for any reason
If you're not satisfied with an engine, transmission, transfer case, differential or other part you bought from us, you can return it within 30 days of delivery for any reason, as long as it hasn't been installed. We schedule the freight pickup and pay for it.
How to start a return
- Call (888) 555-0199 or email sales@westmontautoparts.com with your order reference number and the reason for your return.
- We send you a return authorization (RMA) number and freight instructions, usually within one business day.
- Drain the fluids and strap the unit to its original pallet, or one like it. We'll tell you exactly how to prepare it.
- Our freight carrier picks it up from your address. The pickup costs you nothing.
Ship a return only after you have a return authorization number. Freight that arrives without one can't be matched to your order, which delays your refund.
Condition of returned parts
To qualify for a return, the unit must:
- Come back complete, with everything it shipped with
- Not be taken apart, modified or damaged after delivery
- Still carry our identification marks, paint markings and inspection tag
Installed parts
Once a unit has been installed, it's covered by our 3-year limited warranty instead of this return window. If an installed unit has a problem, we repair it, replace it or refund you under the warranty, and we still pay the return freight. We can't take back an installed unit only because you changed your mind.
Wrong or damaged parts
If we send the wrong part, or your part arrives damaged, tell us within 48 hours of delivery. We send the right part or a replacement, or refund you in full, and we pay the freight both ways. Note any visible damage on the delivery receipt before you sign it; our Shipping policy explains how.
Exchanges
Prefer a different unit? We can exchange your part instead of refunding it. If the new unit costs more or less, we charge or refund the difference.
Core charges
If your invoice includes a core charge, it explains how and when to return your old unit for a core refund.
Your refund
We inspect your return when it arrives and issue your refund within 3 business days. Our Refund policy has the details.
When and how you get your money back from Westmont Auto Parts.
- Refund issued
- Within 3 business days of receiving your return
- Paid to
- Your original payment method
- Restocking fee
- None
- Return freight
- Paid by Westmont
Full refunds
You get a full refund of the price you paid, including any shipping charges, when:
- You return a part within 30 days of delivery under our Return policy
- We sent the wrong part, or your part arrived damaged and we can't replace it
- You cancel your order before it ships
- Your shipment is lost in transit and you'd rather not wait for a replacement
We don't charge restocking fees, and we pay the freight to bring your return back to us.
Warranty refunds
If a covered part fails during your 3-year limited warranty and we can't repair or replace the unit, we refund the purchase price. The limited warranty explains what's covered.
Cancellations
Cancel before your unit ships and we refund you in full. After it ships, you can still send it back under our Return policy, and we pay the return freight.
Partial refunds
If a returned unit is missing parts it shipped with, or has damage that happened after delivery, we deduct the cost of those parts or that damage from your refund. We show you photos and the amounts before we issue it.
How refunds are paid
Refunds go back to the card or account you paid with. We inspect your return and issue the refund within 3 business days of receiving it, and we email you when it's sent. Your bank or card issuer usually posts it within 5–10 business days after that.
Questions or problems
If something isn't right with your order, call us first at (888) 555-0199. We can usually fix it faster than a card dispute can.
Free freight with liftgate delivery to any address in the lower 48 states.
- Freight cost
- Free in the lower 48
- Ships within
- 1–3 business days of payment
- Delivery time
- Up to 10–12 business days
- Delivery
- Liftgate truck, to your home or shop
Shipping costs
Freight is free to homes and businesses in the 48 contiguous states, and liftgate service is included. Alaska, Hawaii, Puerto Rico, US territories and APO/FPO addresses ship by quote; call us for a price.
When your order ships
After we receive payment and confirm fitment for your vehicle, we re-inspect your unit, then drain, seal and crate it for freight. Most units ship within 1–3 business days of payment. Orders placed on weekends or holidays are processed the next business day.
Delivery time
Allow up to 10–12 business days from payment to delivery. That's our maximum, not a typical wait. Every part gets a second, complete inspection before it leaves our dock, because we'd rather take an extra day to check it than ship you a part we haven't confirmed. Depending on where you are, your unit may arrive sooner.
Delivery dates from freight carriers are estimates, not guarantees.
Tracking
We email or text your tracking number as soon as your unit ships.
Delivery appointments
The freight carrier calls you to schedule delivery, and someone 18 or older must be there to sign for it. The driver uses the liftgate to lower your pallet to the ground at the curb or the end of your driveway; drivers don't bring freight inside. Repair shops with a forklift or loading dock usually get the fastest drop-off.
If a scheduled delivery is missed, the carrier may charge a redelivery or storage fee, which is the buyer's responsibility. We tell you the amount before we reschedule.
Inspect before you sign
Check your pallet before you sign the delivery receipt, also called the bill of lading:
- If you see damage, write it on the delivery receipt before you sign, and take photos.
- Call or email us within 48 hours of delivery, including for damage you find after the driver leaves.
- We file the freight claim for you, and send a replacement or refund you in full.
Delivery address
Check your delivery address before you pay. If it changes after your unit ships, any rerouting fee the carrier charges is the buyer's responsibility.
Lost shipments
If your shipment is lost in transit, we send a replacement or refund you in full.
Returns
Not satisfied with your part? Our Return policy covers returns within 30 days of delivery, and we pay the return freight.
How Westmont Auto Parts collects, uses and protects your information.
Information we collect
Information you give us
When you request a quote, ask for a callback, place an order or contact us, we collect your name, phone number, email address, delivery address or ZIP code, and vehicle details such as the year, make, model, engine and VIN, along with anything else you choose to tell us.
Payment information
Payments are handled by our payment processors. We don't store your full card number.
Information collected automatically
When you visit our website, we and our service providers may collect your device and browser type, IP address and approximate location, the pages you view and the site that referred you, using cookies and similar technologies.
How we use your information
- To find, price and confirm the right part for your vehicle
- To process orders and payments, and to prevent fraud
- To ship your order and handle returns, refunds and warranty claims
- To send quotes and order updates by phone, text or email
- To improve our website and measure our advertising
- To meet legal, tax and accounting requirements
Text messages
If you opt in, we send text messages about your quote and order. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts isn't a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
How we share information
We share information only as needed to run our business:
- With service providers that work for us, such as payment processors, freight carriers, and email, text messaging, website hosting and customer management services
- When the law requires it, or to protect our customers, our business or others from fraud or harm
- With a buyer or successor if our business is sold or reorganized
We don't sell your personal information.
Cookies and analytics
We may use cookies and tools such as Google Analytics and Google Ads to understand how visitors use our site and to measure and show our ads. You can block cookies in your browser settings, manage Google ad personalization at myadcenter.google.com, and opt out of Google Analytics with the Google Analytics opt-out browser add-on. Our site doesn't respond to Do Not Track signals.
How long we keep information
We keep your information for as long as we need it to serve you, honor your warranty and meet legal, tax and accounting requirements. After that, we delete it or make it anonymous.
How we protect information
Our website uses SSL encryption, and only the people who need customer information to do their jobs can access it. No method of storage or transmission is completely secure, but we work to protect your information.
Your choices and rights
- Ask for a copy of the personal information we hold about you
- Ask us to correct or delete your information
- Opt out of marketing emails with the unsubscribe link, or out of texts by replying STOP
Depending on where you live, such as California, Virginia or Colorado, state privacy laws may give you additional rights. To make a request, contact us using the details below. We verify your identity before acting on a request, and we won't treat you differently for using your rights.
Children's privacy
Our website isn't intended for children under 13, and we don't knowingly collect their information.
Changes to this policy
We may update this policy. When we do, we post the new version here with its effective date.
Contact us
Westmont Auto Parts
3215 W 30th St, Chicago, IL 60623
(888) 555-0199
sales@westmontautoparts.com
The terms that apply when you use this website or buy from Westmont Auto Parts.
About us
Westmont Auto Parts ("Westmont," "we" or "us") is an automotive parts retailer that sells tested OEM engines, transmissions and drivetrain parts to customers and repair shops across the United States.
Agreeing to these terms
By using this website, requesting a quote or placing an order, you agree to these terms and to our Return policy, Refund policy, Shipping policy and Privacy policy.
Quotes and pricing
Quotes are in US dollars and stay valid for 7 days, subject to availability. Prices include freight to the lower 48 states unless your quote says otherwise. Sales tax is added where required.
Fitment
We match parts to the VIN and vehicle details you give us, so please check them carefully. If we confirm a part for your VIN and it doesn't fit, we exchange or refund it and pay the freight both ways.
About our parts
Our parts are original equipment (OEM) parts removed from other vehicles. They can show cosmetic wear, such as surface rust, dirt or scratches, that doesn't affect how they work. Mileage comes from the donor vehicle's odometer and records at the time it was dismantled.
Orders and payment
We accept Visa, Mastercard, American Express and Discover. Your order is confirmed when we send your invoice and receive payment. To protect you from fraud, we may verify your identity or billing details before your order ships. We may cancel an order and refund you in full if a unit becomes unavailable, a price was shown in error, or we can't verify a payment.
Shipping, returns and refunds
Our Shipping policy, Return policy and Refund policy are part of these terms. If you're not satisfied with your part, you can return it within 30 days of delivery, and we pay the return freight.
Limited warranty
Every engine, transmission, transfer case and differential we sell comes with a 3-year limited warranty, starting on the delivery date.
What's covered
Internal parts that fail because of a defect. For engines, that's the block, cylinder heads, crankshaft, camshafts, pistons, connecting rods, bearings, valves and oil pump. For transmissions, transfer cases and differentials, it's the case and its internal gears, shafts, bearings, clutches and valve body.
What we'll do
If a covered part fails, we repair it, replace the unit or refund the purchase price, at our choice. We pay the freight to bring the unit back and to ship any replacement.
Keeping your warranty valid
- Have the unit installed by a professional repair shop, and keep the installation receipt
- Install new gaskets, seals, filters and fluids, and flush the cooling system and, for transmissions, the cooler lines
- Don't take apart or modify the unit, and keep our identification marks on it
- Keep up with normal maintenance
What isn't covered
- Labor, towing, rental vehicles and other costs, unless your invoice says otherwise
- Damage from overheating, low oil or fluid levels, incorrect installation, accidents, racing, abuse or modifications
- External parts and accessories, such as sensors, wiring, manifolds, pulleys, water pumps, gaskets and seals
Making a claim
Call (888) 555-0199 or email sales@westmontautoparts.com with your order reference number and installation receipt. We may ask for a diagnosis from your repair shop, photos, or the unit itself for inspection. We pay the return freight for approved claims.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To the extent the law allows, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the length of this limited warranty. Some states don't allow limits on how long an implied warranty lasts, so this limit may not apply to you.
Limitation of liability
To the extent the law allows, our total liability for any claim related to a part is limited to the price you paid for that part, and we aren't liable for indirect, incidental or consequential damages, such as towing, lost wages or loss of use of your vehicle. Some states don't allow these limits, so they may not apply to you.
Your responsibilities
Make sure the part is legal for use in your vehicle and your state, including emissions rules such as California's. We recommend installation by a qualified technician.
Text messages
If you opt in on our website, you agree to receive calls and text messages from Westmont about your quotes and orders, including by automated means. Consent isn't a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Wireless carriers aren't liable for delayed or undelivered messages. Our Privacy policy explains how we handle your number.
Using this website
The content on this website belongs to Westmont and may not be copied for commercial use without our permission. Vehicle manufacturer and model names are used only to describe fitment; we aren't affiliated with or endorsed by any vehicle manufacturer.
Governing law
These terms are governed by the laws of the state where Westmont Auto Parts is registered. If you have a concern, please contact us first; most issues are solved with a phone call.
Changes to these terms
We may update these terms. The version posted when you place an order applies to that order.
Contact us
Westmont Auto Parts
3215 W 30th St, Chicago, IL 60623
(888) 555-0199
sales@westmontautoparts.com
